We map your core business processes, identify bottlenecks, and deliver a clear automation roadmap — so you stop losing time to manual work and tribal knowledge.
Growing businesses with 5–20 staff where processes live in people's heads rather than documented systems
Pain points
Key processes depend on one person who is always overloaded. New hires take months to get up to speed. Mistakes happen because steps are skipped or unclear. You know you should automate but do not know where to start.
Core Deliverables
—Process maps for 3–5 core workflows (current and future state), bottleneck analysis report, automation opportunity register with ROI estimates, quick-win implementation checklist, team reference guide
Step-by-Step Process
Week 1: Discovery interviews with key team members. Week 2: Map current-state processes for 3–5 core workflows. Week 3: Identify bottlenecks and quick wins. Week 4: Deliver future-state process maps and automation roadmap.
—Includes: discovery, mapping of up to 5 workflows, bottleneck analysis, automation roadmap. Excludes: software licenses, automation implementation, change management training, IT infrastructure changes.
Optional Add-ons
Process automation implementation ($5,000–$15,000 depending on scope), SOP documentation for additional workflows ($600 each), quarterly process review retainer ($1,000/quarter)
About the Expert
An operations consultant who has mapped and improved processes for 60+ Australian SMEs across retail, trades, and professional services. Certified Lean Six Sigma Green Belt.