How SavvyKai works legally — what you agree to, how your data is handled, and what cookies we use.
VentureShock Pty Ltd is committed to protecting the privacy of individuals who use our platform. This Privacy Policy explains how we collect, use, share, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using the platform, you consent to the practices described in this policy. If you are a seller, additional information about how we handle your business data is included below.
| Category | Data collected | Why |
|---|---|---|
| Account data | Name, email, phone (optional), password hash | Account creation and authentication |
| Business data | ABN, business name, state, industry | Verification and matching |
| Brief data | Project description, goals, budget, timeline, constraints | Provider matching and Kai context |
| Usage data | Pages visited, search queries, feature interactions | Platform improvement and analytics |
| Payment data | Billing address, last four card digits (not full card number) | Credit purchases — processed by Stripe |
| Communication data | Messages sent through the platform, proposal content | Facilitating buyer-seller communication |
We do not collect sensitive information as defined by the Privacy Act (health, biometric, political, or religious information) unless you voluntarily provide it.
We do not use your data for advertising to third parties. We do not build advertising profiles. Platform analytics are used solely for product improvement.
We retain your data for as long as your account is active. If you close your account, we delete or anonymise personal data within 90 days, except where we are required to retain it for legal or regulatory purposes (typically up to 7 years for financial records).
Brief data associated with closed projects is anonymised after 12 months. Message content is retained for 36 months and then deleted.
Under the Privacy Act, you have the right to:
To exercise any of these rights, email service@savvykai.com. We will respond within 30 days.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. This includes encryption in transit and at rest, access controls, and regular security reviews.
No system is completely secure. If you become aware of a potential security issue, please report it to service@savvykai.com.
For privacy-related enquiries, contact service@savvykai.com.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.